Head of Business Operations and Sourcing, Trust & Safety

About the team: The Business and Partnership Management team (BPM) plays a critical role in supporting TikTok's Trust & Safety objectives. It is a centralised cross platform team responsible for managing the full lifecycle of BPO partner relationships, including sourcing and early-stage implementation, contracting, budgeting, cost, payment, and portfolio-level performance management.

In addition, BPM leads strategic initiatives across T&S Operations, as well as builds and maintains critical tooling and access infrastructure.

The Business Operations and Sourcing team sits within BPM and is responsible for managing global initiatives within the global Trust & Safety (T&S) Operations pillar and across our BPO partner landscape. This is done through: - Managing cross-functional and change management projects - Developing and implementing BPO sourcing strategies through market research, partner outreach and structured partner selection processes. - Driving the global partner strategy for content moderation, with a focus on portfolio-level performance.

About the role What will I be doing? As the Head of Business Operations and Sourcing team, your primary responsibility will be to lead a team managing strategic cross-functional programs within Trust & Safety Operations and all BPO Sourcing activities. You will drive projects forward, implement process and program changes, and define new ways of working. You will be coordinating between Trust & Safety Operations leadership, Operations stakeholders, and cross functional teams to influence and achieve outcomes.

Responsibilities - Lead global projects and change management programs within Trust and Safety Operations, working closely with cross-functional teams to drive implementation. - Prepare high quality business reports and deliver presentations tailored to technical and non-technical stakeholders. - Drive process improvements to improve the business management of T&S Operations - Influence and drive alignment across lines of business teams to execute our roadmap, fostering a collaborative approach. - Build and maintain strong relationships with Trust & Safety Operations teams to gain a strong business understanding. - Lead all T&S Operations Sourcing activities, acting as the primary interface with cross functional teams to address sourcing requirements - Standardize sourcing and vendor management processes to improve governance, scalability, and cross functional collaboration - Work with the procurement team to manage RFX processes for BPO optimisation and evaluate partner capabilities and performance