Group Technology Infrastructure (GTI) – Infrastructure Production Manager

Job Title Group Technology Infrastructure (GTI) – Infrastructure Production Manager Location Birmingham Corporate Title Assistant Vice President The Infrastructure Production Management team is responsible for the end-to-end oversight of production stability across the bank's core technology infrastructure. Our activities include incident reduction, major incident governance, problem acceleration, change assurance and disaster recovery readiness. We act as a central coordination function, working across internal teams and external vendors to ensure a resilient and reliable production environment. You will play a crucial role in maintaining the stability and operational health of our global infrastructure estate. You will work closely with the regional Production Managers and various technology teams to coordinate day-to-day operational activities, assist in managing incidents, and contribute to continuous improvement initiatives. This position is an excellent opportunity for a professional with a strong technical foundation to develop their skills within a large-scale, global financial services environment. What we’ll offer you A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre. You can expect:   Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them Competitive salary and non-contributory pension 30 days’ holiday plus bank holidays, with the option to purchase additional days Life Assurance and Private Healthcare for you and your family A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year Your key responsibilities Production Stability & Incident Reduction Major Incident Support & Escalation Problem Management & Root Cause Acceleration Change Assurance & Change-Risk Control Production Readiness Service Health Monitoring & Trend Analysis Your skills and experience Experience in an IT Infrastructure Operations, Service Management, or Production Support role Strong foundational knowledge of core infrastructure components such as Compute (e.g., Unix/Linux/Windows), Databases (e.g., Oracle/SQL Server), Storage, Backup, and Networks A strong understanding of ITIL principles (V3 or above), particularly in Incident, Problem, and Change Management. An ITIL Foundation certification is highly desirable Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical teams, vendors, and business stakeholders Strong analytical and problem-solving skills with an organized and self-motivated approach Prior experience in the financial services industry or another highly regulated sector is beneficial Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs How we’ll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process About us Deutsche Bank is the leading German bank with strong European roots and a global