Staff Partner Manager – Intuit Customer Success | Expert Network

Staff Partner Manager – Intuit Customer Success | Expert Network

Category Finance

Location Bangalore, India

Job ID 23015

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview We are the Expert Network Partnerships team, part of Intuit's Expert Network within Customer Success. Our AI-driven expert platform is a unified financial system of intelligence that seamlessly blends generative AI and human expertise across QuickBooks, TurboTax, Mailchimp and Credit Karma. As part of Intuit's Big Bet 2, Connect People to Experts, our team plays a critical role in connecting our customers to top expert talent around the world! We have bold goals, are obsessed with customer and expert experience, move at incredible velocity and aspire to deliver major impact to our customers and experts in everything we do. We are looking for a bold, driven and creative leader with a desire to deliver impactful outcomes through our vibrant partner network. This position will own and lead strategic customer success partnership(s) as well as large scale initiatives Responsibilities Manage outsourcing engagements and related program management aspects for multiple customer segments and geographies, including India Partner with internal leaders across customer success teams and Intuit platform functions to execute on the multi-year partnerships strategy Lead multiple partner relationships and drive improvements in overall partner performance, consistency and rigor Lead contract terms, pricing and negotiation strategies with existing and new partners Lead new partner and site selection across multiple geographies Identify and lead large scale strategic initiatives and process improvements to impact customer experience and business outcomes Represent partner needs and advocate for internal process changes, working with the respective internal functional teams Contribute to our partner and footprint strategy for Intuit Customer Success with a focus on building the workforce of the future Act as a strategic partner to Service Delivery, Learning & Development, Operations and other internal stakeholders to create trusted relationships with our external partners Bring in external best practices, industry learnings and trends to inform our partner strategy, relationships and how we execute Create and conduct partner assessments and development plans including partner evaluation processes, quarterly and annual business reviews and relationship scorecards Drive ongoing assessment of site performance, lines of business and global expansion based on partner strategy and roadmap Act as escalation point