Sales & Service Representative (Sal.)

Work Location Type: Onsite   About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit  www.grainger.com.     Compensation: The base salary for this role ranges between $ x - $ y, with eligibility for an incentive target of $1,800.00 % which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade.  Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills.  The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.  Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law. This job posting is for an existing vacancy.   You Will

Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner Sell a diversified line of products over-the-counter promoting Private Brands, Technical Services and ecommerce channels whenever possible and be able to provide an understanding of the Grainger Value Proposition to customers. Contribute proactively to improvements in branch profitability and product Gross Margin. Processing customer orders through the computer system, ensuring accuracy and prompt delivery Maintain a well-rounded knowledge of products sold including the completion of the required training programs. Promote Company products and services to customers and provide substitutions where required Adhere to the 5S program and take an active role in the branch’s cleanliness and maintenance Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislation Other branch support related duties including but not limited to supporting the warehouse functions as required May take and respond to emergency customer calls after hours and able to work extended hours including evenings and weekends as required. Provides a differentiated customer experience in order to solve problems and ensure customer retention and satisfaction. Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements by utilizing available tools and reporting. Utilizes sound judgment and best practices to resolve complex customer concerns. Service the customer’s specific needs. May include but not limited to Vendor Managed Inventory, Nexiant unit replenishment etc. May Participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required. Call on customer personnel/locations as agreed and identified by the customer and Manager Observe all aspects of the customer’s operations looking for opportunities that will assist the customer and AGI in meeting the agreed goals of the relationship

You Have

High School Diploma/GED 1+ years customer service experience Demonstrates a strong work ethic and personal commitment to get the job done Demonstrated focus on “wowing” the customer with exceptional service Team-player and an ability to work independently Knowledge of industrial and/or safety products is preferred