Senior Coordinator TLM Support Center (Hybrid)

Location: US-TX-RICHARDSON-C07 ~ 1707 Cityline Dr ~ CITYLINE C07

 Position Role Type: Hybrid

 U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

 Security Clearance Type: None/Not Required

 Security Clearance Status: Not Required At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Enterprise Services team:     Global Time & Labor Management (TLM) is seeking a strong candidate who is focused on individual and team performance as well as continuous process improvement. Time & Labor Management is responsible for ensuring timecards are accurate and compliant with RTX policies, and Federal and State Labor Laws. This position will also be responsible for working ServiceNow tickets, from internal and external customers, that requires the ability to conduct research and perform calculations, analysis, and data entry to support labor processes.  The Time & Labor Management team manages a high volume, fast-paced process in a team-oriented environment with opportunities for continuously expanding responsibilities.

Serve as a first-line resource for employees and managers by answering incoming team calls and providing accurate, timely guidance on RTX Global Time and Labor policies and procedures.   Create, triage, and manage service cases in the designated case management system, ensuring proper documentation, categorization, and follow‑through until resolution.  Effective customer support through reliable, quick, and accurate problem resolution.  Maintain a high standard of confidentiality, accuracy, and professionalism when handling sensitive employee information.  Identify recurring issues or process gaps and recommend improvements to enhance the employee support experience and ensure compliance.  Understand and ensure compliance with federal & State wage and hour laws and RTX policies.

You Must Have   An Associates degree (or other 2-year post high school training) with a minimum of 6 years of relevant payroll, timekeeping, finance, auditing, and/or compliance experience. Strong PC-based skills; Experience demonstrating intermediate skills in MS Word and Excel (VLOOKUP, pivot tables, etc.)     Qualifications We Prefer  Experience in Payroll or Timekeeping gained in a corporate environment.           Working knowledge of SAP, EV5, and Workday with emphasis within areas of Payroll or Timekeeping  Detail oriented Self-starter with ability to multi-task, organize, and prioritize task to manage workload effectively with effective problem solving and decision-making skills to promote work efficiency  Ability to provide exceptional customer service through verbal and written communication in a corporate environment What We Offer Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. Learn More & Apply Now!