ADMINISTRATOR L2

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ADMINISTRATOR L2

Austin

Texas

8/7/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Experience in End User Desktop Services High level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi-tasking required.  Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests Escalate issues as appropriate and act as a technical escalation for the end user Maintain a high level of customer satisfaction Comply with the desktop group practices and procedures Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner. Identify technical and process issues and recommend improvements Achieve target ticket volumes and ticket resolution levels Responsible for compliance with applicable corporate policies and procedures Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on Follows the processes, practices established for the group Coordination and consulting with client areas to help analysis problems and needs and recommend technical solutions Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware