Director, Managed Services

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As Head of Managed Services at Ripple Treasury, you own the delivery, performance, and growth of our Hedge Accounting managed services practice — spanning both FX and Interest Rate Risk management. You lead a team of Derivative Accountants who deliver technical excellence to our client portfolio, and you're accountable for the practice's operational health end to end: client satisfaction, delivery quality, staffing, and the workflows that let the team execute quarter after quarter.

You are responsible for running the Hedge Accounting practice: forecasting capacity against a growing client portfolio, making staffing calls, tracking delivery KPIs, resolving client escalations, and building the processes that let the team scale. When something technically hard comes up — a contested de-designation, a novel structuring question, an auditor pushing back — you're the person who steps in and gets it right.

This is a role for someone who can run a service organization day-to-day, and who has the technical depth to support the team when they need it.

Practice Management & Operations

• Design the day-to-day operating model for how the practice delivers — from trade capture through close, disclosure, and audit response — across both FX and interest rate programs.

• Lead Hedge Accounting Managers, and through them, the Derivative Accountants who bring technical excellence to every client engagement.

• Drive resource planning and capacity forecasting for a growing portfolio — your call on staffing, your call on how the team scales.

• Set the KPIs that define what great delivery looks like, and step in personally the moment one signals trouble.

• Build the workflows, templates, and close checklists the whole practice runs on — then make them sharper every single cycle.

• Bring in the technology that makes the team faster and more accurate.

• Own hiring and workforce planning as the practice grows under you.

• Provide advisory on best practices on hedge accounting strategies related to FX and Interest Rate exposures.

Team Leadership & Development

• Set clear performance expectations for Managers and team members, and provide ongoing coaching and feedback that develops both technical depth and delivery discipline.

• Build a team culture grounded in accountability, technical rigor, and continuous improvement.

• Develop each Manager’s technical and people leadership capability, so routine delivery decisions get made confidently without you.

Technical Expertise & Escalation

• Serve as a practice technical expert on hedge accounting under ASC 815 and IFRS 9, across FX risk management and Interest Rate risk management.

• Act as the escalation point when a Manager or team member surfaces a hedge accounting question that's genuinely novel, contested, or high-risk, de-designation disputes, structuring problems without precedent, or positions an auditor is challenging.

• Step into audit conversations personally when a