Solution Advisor Manager

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.     The Solution Advisor Manager leads a team of Solution Advisors (SAs) specialising in SAP Customer Experience solutions, covering the full Customer Value Journey — from pipeline generation through to adoption and consumption. The role combines hands-on deal leadership with team management, and plays a critical part in driving both LOB Net Bookings and the broader Suite-First and AI-First strategic agenda.   This is a leadership role that sits at the intersection of Sales, Customer Success, and Solution Advisory, requiring equal fluency in people management, commercial acumen, and solution expertise.   Business Development & Deal Support:   - Lead and support the team in high-impact customer engagements across the full sales cycle, with a primary focus on the Select phase - Drive Suite-First and AI-First messaging in all customer interactions, positioning SAP CX as an integrated component of the SAP Business Suite - Oversee the team's involvement in RFPs, demos, proof-of-concept engagements, and executive workshops - Ensure all high-value Bills of Materials are validated against customer adoption readiness and include a technical roadmap transition - Actively monitor pipeline coverage and ensure SA resources are deployed against the highest-value opportunities   AI & Innovation Leadership:   - Champion the adoption of AI-powered tools (e.g. Saleo or equivalent) across the team to enable personalised, LOB-specific customer storytelling - Track AI adoption metrics regionally and globally, identifying opportunities to close gaps and scale successes - Ensure the team maintains current knowledge of SAP AI capabilities, product roadmap, and competitive positioning   Adoption & Consumption Governance:   - Implement a governance model for deal reviews that prioritises clean core principles and sustainable consumption - Ensure effective pre-sales to post-sales handover, with quality transition documentation for CSM and implementation teams - Proactively review at-risk accounts with high unconsumed ACV in collaboration with CSM and Services leadership   Resource & Operations Management:   - Manage SA resource allocation across all CVJ stages using Melody and associated reporting tools, balancing Select-phase priorities with demand generation and adoption support - Monitor team capacity, utilisation, and deal investment costs, maintaining a healthy balance across the pipeline lifecycle - Contribute to regional QBR processes with data-driven insights from Melody Intelligence reporting   Talent Development & Leadership:   - Build and execute personal development plans for all team members, covering both hard (solution/domain) and soft (communication, storytelling, value engineering) skills - Act as a mentor and coach, including participation in formal mentoring programmes (e.g. SAP Academy for Customer Success) - Represent the team in regional leadership forums, promoting best practices and contributing assets to the EMEA LOB Hub and Global Communities of Practice - Foster a high-engagement team culture focused on growth, inclusion, and continuous learning   Experience:   - 8+ years in pre-sales, solution advisory, or customer-facing roles within enterprise software, with documented experience in a management or team lead capacity - Demonstrable experience with SAP CX solutions (Sales Cloud, Service Cloud, Commerce Cloud, Customer Data,