Learning Services Delivery Specialist-MRI

Job Title Learning Services Delivery Specialist-MRI Job Description Learning Services Delivery Specialist-MRI You are responsible for leading the delivery of advanced technical training programs for MRI Field Service Engineers and Installers across multiple regions and learning environments. The role ensures a consistent, high-quality learning experience that enables service personnel to safely install, maintain, troubleshoot, and support Philips MRI systems throughout their lifecycle. As a senior training professional, the Learning Services Delivery Specialist serves as the primary delivery expert for complex MRI technical curricula, utilizing deep product knowledge and advanced facilitation skills to translate sophisticated technical concepts into effective learning experiences. The role actively coaches learners, mentors junior trainers, and collaborates with engineering and business stakeholders to encourage improvement initiatives aimed at enhancing learning service delivery effectiveness, delivery capacity, and learner performance. Unlike content development-focused positions, this role emphasizes training delivery, learner engagement, curriculum execution, and capability building. Content creation activities are limited to maintaining, refining, and updating existing training materials to reflect engineering changes, field feedback, and business priorities.

Training Delivery & Facilitation Lead delivery of advanced instructor-led, virtual instructor-led, and blended MRI technical training programs for Field Service Engineers and Installers. Facilitate complex technical courses covering MRI safety, installation, site readiness, acceptance testing, preventive maintenance, troubleshooting, upgrades, software applications, and system performance optimization, while taking the increasing digitalization of MRI service operations into acocunt. Create engaging learning experiences using adult learning principles, practical demonstrations, simulations, and hands-on laboratory exercises. Adapt instructional methods to different learner audiences, experience levels, and regional requirements while maintaining global training standards. Serve as a recognized technical training expert and trusted advisor for learners and stakeholders. Learner Development & Coaching Assess learner performance and provide coaching to improve technical competency and field readiness. Mentor less experienced instructors and support their development in delivery excellence and facilitation techniques. Curriculum Execution & Continuous Improvement Execute established MRI curricula while ensuring training remains aligned with evolving product and service requirements. Review, update, and refine existing training materials based on engineering releases, product updates, field feedback, and training evaluations. Identify training gaps and provide recommendations for curriculum improvements. Analyze learner feedback, assessment results, and operational performance indicators to improve training effectiveness. Support implementation of new delivery methodologies, technologies, and learning solutions. Stakeholder Management Collaborate with Service Engineering, Product Management, Quality, Regulatory, and Service Operations teams to ensure training remains technically accurate and operationally relevant. Act as a key point of contact for regional service organizations regarding MRI service training needs. Build strong relationships with internal stakeholders and subject matter experts to support successful delivery of training programs. Support customer-facing education initiatives when required. Operational Excellence Coordinate training schedules, laboratory availability, equipment readiness, and delivery logistics. Ensure compliance with Philips quality, regulatory, safety, and audit requirements. Support standardization of learning delivery processes across global training locations. Lead small-to-medium improvement projects focused on enhancing