Analyst, P1, Soft Prod Mgmt & RE I : Job Level - Analyst

Overview The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SME'S managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-day support of the organization's technology related outages, collaboration on technology projects focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within Morgan Stanley. Additionally, partner with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform. As a team member with expertise in deep analytical triage, you will provide subject matter expertise in debugging, issue analysis and troubleshooting, working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues. Produce guidance documentation, standards and procedures, products assessments, and training material including working with the various application and infrastructure support teams ensuring that they are documenting every single troubleshooting step in Morgan Stanley knowledge base system to resolve issues in a faster time frame. You will serve as a fully seasoned/proficient technical resource; provide technical knowledge in outage management and proactive solutions to improve the user experience. This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and Resiliency. The Right candidate: Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team owns all issues escalated to us until it is resolved or a workaround is provided for end user to continue functioning. Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage Responsible for the stability of the Production environment Develop and continually revise (in partnership with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production. As the gatekeepers of the Production environment, responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production. Responsible for servicing all requests for data or other activities that require access to Production systems Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard Responsible for maintaining and growing a body of knowledge that is accessible to all team members. Ensure information regarding any support related activities or issues are available and easily accessible. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems. Experience - 5 - 7 years Primary skills Minimum 5 - 7 years experience in developing and/or supporting Enterprise Applications 3 - 5 years experience in leading a small to medium team of alike skillset. Willingness to embrace Agile and DevOps/SRE concepts. Working knowledge on any of the DevOps & observability tools (Grafana, Prometheus, Splunk, Kibana) Solid analytical skills, problem determination, and resolution recovery processes Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and