Social Community Management Associate

Since 1869, we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover. Swanson, and V8.  Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Why Campbell’s… Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell’s offers unlimited sick time along with paid time off and holiday pay. If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell’s.   Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees. How you will make history here... The Social Community Management Specialist will join Campbell’s   growing   Enterprise Social Team , driving day-to-day community engagement and social listening across the company’s brand portfolio. This role plays a critical part in connecting Campbell’s iconic brands to culture—fueling fandom,   identifying   trends, and building meaningful relationships with consumers in real time.   This is a hands-on role for a culturally fluent, social-obsessed individual who thrives in fast-moving environments and understands how to turn conversations into insights, engagement, and brand impact.   What you will do... Always-On Engagement & Monitoring   Execute real-time community management across platforms, ensuring brand-right, culturally relevant engagement.   Conduct   always-on monitoring of social listening dashboards and native platform feeds .   Fuel fandom   through direct engagement with brand fans and communities.   Drive awareness, discovery, and affinity through   off-feed engagement .   E nsure our   brands ’   social presence feels   human, responsive, and deeply connected to the   consumers   we serve.   Trendspotting & Cultural Relevance   Identify   and share   timely   cultural moments and brand-relevant conversations   to inform content and engagement opportunities.   UGC & Community Growth   Lead   always-on UGC discovery and   usage approval process , enabling a scalable, no / low-   cost content engine.   Support   Surprise & Delight, Product Seeding, and Brand Fan   programs.    Insights, Reporting & Crisis Monitoring   Build and manage dashboards and reports to track sentiment, engagement, and performance.   Deliver ongoing reporting and   monitor for   potential or confirmed crises , ensuring proper escalation.   Translate community signals into actionable insights for cross-functional teams.   Tools, Operations & Cross-Functional Partnership   Build   expertise   in and manage day-to-day use of the   social listening and community engagement tech stack .   Partner with Social,   Paid Media,   PR, Legal, Customer Care, and Brand teams on response guidance and escalations.   Support campaign, tentpole, and moment-based activations requiring tailored community management approaches.   Partner with external agenc y partners   to create a seamless and connected social media ecosystem.    Strategy, Governance & Brand Voice   Ensure deep   expertise   in brand tone and voice; partner with stakeholders to evolve guidance   and regularly update response matrices .   Collaborate with social