Business Operations Specialist

The Business Operations Specialist plays a critical role in Gartner’s Legal & Compliance (L&C) Transformation and Operations team and is responsible for driving strategic process improvements and operational excellence across key legal operations functions. This role bridges tactical execution with strategic oversight, enabling cross-functional alignment and supporting Gartner’s commitment to ethical business practices.

Oversee daily operations across billing and invoicing, eDiscovery, request triage and broader legal support and ensure efficient workflows and timely resolution of inquiries Manage legal billing operations, including invoices and vendor onboarding; Act as a liaison between L&C and cross-functional partners, including Procurement, Finance, and IT Build and maintain strong relationships with Outside Counsel partners and other legal vendors; Ensure alignment with preferred vendor guidelines to optimize external spending Execute eDiscovery requests and ensure accurate documentation, confidentiality, and compliance with internal protocols and regulatory requirements Triage and prioritize incoming requests using multiple dashboards and intake queues; Ensure timely resolution and high-quality service to key stakeholders Proactively identify and mitigate operational risks by anticipating challenges, fostering cross-functional collaboration, and implementing preventative solutions that support business continuity Create and maintain clear, user-friendly documentation to educate all stakeholders on compliance requirements, operational workflows, and legal technology tools Develop and analyze operational reports to inform decision-making, drive continuous improvement, and help to simplify existing complexities Support onboarding and mentorship of new L&C team members; Share knowledge and best practices to strengthen team capability and foster a culture of continuous learning Exhibit an innovative and growth mindset when executing responsibilities; Bring new ideas to Operations leadership on a consistent basis Requirements: 3-5 years of experience in legal operations, compliance or other roles involving process management and the ability to quickly learn and navigate new systems Proficiency with legal billing systems, eDiscovery tools, and spend management platforms strongly preferred Strong communicator with the ability to present complex information clearly in written and verbal form Proven ability to identify, implement, and clearly document processes and related improvements Attributes for Success: Results-oriented, with a proactive and solutions-focused mindset Agile and adaptable in a fast-paced, evolving environment Ethical and objective in handling sensitive and confidential information Collaborative and innovative, with a passion for continuous improvement Excellent interpersonal and communication skills, with the ability to collaborate across departments and with external vendors and suppliers in a global environment Skilled in prioritization, problem-solving, and critical listening High attention to detail and ability to manage multiple priorities in a dynamic environment Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities