Special Projects Lead, Beckett

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re looking for a Special Projects Lead to serve as a strategic partner to the Director of Operations by leading Beckett’s highest-priority operational initiatives. In this role, you will take ownership of cross-functional projects from concept through implementation, partnering with leaders across the organization to improve processes, implement new systems, solve operational challenges, and ensure critical initiatives are successfully executed. Success in this role requires someone who thrives in a fast-paced environment, enjoys solving complex business problems, and can independently drive projects while keeping stakeholders aligned and informed. Acting as an extension of the Director of Operations, you will help transform ideas into execution by coordinating projects, gathering business requirements, developing recommendations, and ensuring operational initiatives move forward successfully. You’ll report to the Director of Operations and work onsite from our Plano, Texas office with occasional travel as business needs require. What You’ll Do Strategic Project Management & Execution Lead cross-functional operational projects from planning through implementation. Partner with the Director of Operations to execute Beckett’s highest-priority strategic initiatives. Develop project plans, timelines, milestones, communication plans, and implementation strategies. Coordinate stakeholders across Operations, Customer Service, Product, IT, Finance, HR, and other business functions. Drive accountability by tracking project milestones, following up on action items, and ensuring successful completion of initiatives. Anticipate project risks and develop practical solutions to keep projects moving forward. Prepare project updates, executive summaries, and recommendations for leadership. Act on behalf of the Director of Operations to coordinate initiatives, facilitate meetings, gather information, and drive execution across departments. Business Operations & Analysis Research operational challenges and develop data-driven recommendations. Analyze operational performance, staffing, productivity, workflow efficiency, capacity, and key business metrics. Develop dashboards, KPI reporting, executive summaries, and operational scorecards that support leadership decision-making. Build staffing models, workload forecasts, business cases, and ROI analyses for operational initiatives. Gather business requirements from stakeholders to support process improvements and