Manager, Industry Solutions

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

GTM Strategy & Execution: Provide feedback on GTM strategy, including market segmentation, messaging, pricing positioning, and sales playbooks Sales Motion Design: Build scalable, repeatable sales processes aligned to customer buying journeys Team Leadership: Recruit, onboard, and lead a high-performing sales team, establishing performance metrics and coaching frameworks Demand Generation Alignment: Partner with Marketing to design integrated digital and account-based marketing campaigns that feed the sales pipeline Sales Enablement: Create and maintain comprehensive sales collateral, training programs, and knowledge repositories; ensure team proficiency invalue proposition and differentiation Pipeline Management: Establish and forecast pipeline targets; monitor conversion metrics and continuously optimize sales processes Competitive & Customer Intelligence: Maintain market intelligence on competitive landscape and customer needs; iterate GTM based on win/loss analysis Cross-functional Collaboration: Work closely with Product, Customer Success, and Executive Leadership to ensure GTM alignment with product roadmap and corporate strategy Qualifications 5+ years in SaaS/enterprise software sales including leadership experience Proven track record of building and scaling high-performing sales teams Deep expertise in digital sales motions, inside sales, and sales automation platforms Experience with ServiceNow ecosystem (product knowledge, customer base, competitive context) strongly preferred Strategic thinking paired with operational excellence—ability to design and execute simultaneously Excellent communication skills for diverse audiences (executives, sales teams, marketing, partners) For positions in this location, we offer a base pay of $122,430 - $172,020 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age,