Sr. Conversational AI Consultant

The Sr. Conversational AI Consultant serves as a strategic advisor and lead consultant for customers leveraging AI-powered customer experience and operational solutions. This role partners closely with customer stakeholders, executive leaders, and internal cross-functional teams to drive successful solution adoption, optimize business processes, and deliver measurable business outcomes through strategic consulting, analytics, and technical expertise. Serving as the consulting lead on customer engagements, the Sr. Conversational AI Consultant is responsible for guiding solution strategy, business transformation initiatives, and value realization efforts while partnering with Program Managers to ensure successful execution. Through trusted advisor relationships and industry expertise, this role helps organizations improve operational performance, enhance customer experiences, and maximize the value of their AI investments.