Lead Systems Operations Engineer

About this role: Wells Fargo is seeking a Lead Systems Operations Engineer In this role, you will: Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems Make decisions on technical changes and enhancements Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals Required Qualifications: 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Roles and Responsibilities: Monitor any issues reported via TMIM Joint Technology Command Center (phone lines and chats via MIM Central/Teams). Engage support teams for Major Incident  via everbridge paging Monitor the TMIM Command Center screens and tools (Down detector, Grafana, Service Now etc.), escalate as necessary in timely manner. Facilitating bridge lines to assist in the resolution of issues including but not limited to software, connectivity, vendor and hardware technology issues that affect various business channels and customers Provide leadership coverage being an SME possessing Technical expertise driving the Major Incident bridge to ensure holistic support, proactive monitoring and overall health of Banking Infrastructure and application-based Services including IT applications, tools, infrastructure (hardware, data and software), security information access, system performance and data integrity Utilizes appropriate IT tools to resolve issues with global, complex technical, business and mission critical environments Recognizes recurring problems and proactively work with cross-functional teams to recommend solutions and process improvements Collaborate with other Infrastructure, application teams and business units to lead, monitor and resolve system outages ensuring availability management of Network, Storage, OS, DB, Cyber Security, Mainframes, job schedules, Banking applications etc… Business Process Knowledge such as Digital Banking, Community Banking, Wholesale Banking, Wealth Advisors, Trading or Consumer Lending Working Knowledge of Netcool, Big Panda, SNOW, MS teams, Cloud services & Splunk Lead the technical bridge to reduce MTTR, enable team members to oversee processes to ensure timely completion, quality and compliance in Technology Major Incident Management (TMIM) competency Flexible to work 24*7 and on-call basis based on business demands, working in a fast paced, high-energy environment that requires constant attention and decision making when major incidents occur collaborating with global teams Identify opportunities for process improvement in Major incidents and proactive problem management. Manage the costs, demand, and resource capacity for the team resources, leveraging external resources as needed. Make decisions collaborating with the TMIM team and resolve issues related to technology operations and application deliverables. Being part of an on call for escalation, for engagement on P1/P2/P3 major incidents impacting business Collaborate with global team and consult with peers, colleagues and managers. Actively monitor several critical technology monitoring screens at the Command Center locations Proactively handle any incoming issues reported and drive seamlessly within agreed SLA's.