Cloud Infra Sr Care Engineer

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Cloud Infra Sr Care Engineer

Yokohama

Kanagawa-ken

8/7/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Public     JD- Cloud Infra Care Engineer 3-5 Years Job Summary We are primarily looking for a resource with Japanese Bilingual and prior knowledge in managing cloud network and troubleshooting Openstack/Kubernetes/OpenShift Clouds Key Responsibilities

Perform Log collection & Analysis, health check and Facilitate troubleshooting sessions between Customer & Global Care. RCA - Resolution Method of Procedure/ Troubleshooting Plan of Action, change implementation, it requires feasibility study, testing, MOP updates and instructing L2 teams to perform the change in the maintenance window. Reproduction of issues in customer updates and collect additional logs for analysis. CR implementation approval process by initiating LNI Process. Technical Sync with local Japan L2 (Live troubleshooting jointly with help of Remote Engr and Japan Eng via RDC) Communication for Access (Separate chat group between Remote Engr and Local Engr) Communication with CCTL in access approval workflow Japanese Translation of MOP& RCA Change Implementation (RDC as needed) Post validation of Logs and System SF ticket