Client HR Business Partner I - East

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. Overview Ensures overall client satisfaction with products and services. Works with a small client demographic or less complex client base to assist with HR needs. Maintains ongoing relationships with client contacts and is the primary point of contact for HR service. Collaborates with internal partners to ensure quality customer service and support. Responsibilities Services clients remotely and in-person and provides consultative guidance to ensure appropriate resolution of client issues. Partner with internal departments/subject matter experts to deliver actionable responses or plans to client concerns. Provides consultative guidance and advice to clients in Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement, and Culture Enhancement. May support clients with the set-up of EPLI insurance with the assistance of other internal business partners. May conduct open enrollment meetings for clients, advising on benefit plan selection and contribution strategies. Communicates and interprets HR policies and procedures while providing remedies for employee relations issues. Seeks appropriate guidance and support from HR Coach as applicable. Provides turnover analysis action planning and offers unemployment escalation assistance. Maintains an awareness of HR trends and conducts training based on available resources. Promotes high-quality customer service to clients. Qualifications Bachelor's Degree - Preferred 1-3 years of experience in HR, or the equivalent combination of education and experience. Consideration may be given to a candidate with experience in lieu of a degree. Customer Service Experienced - Required Communication Experienced - Required Problem Solving - Required Customer Relationship Management - Required Resilience Experienced - Required Business Acumen Experienced - Required Cross-Functional Collaboration - Required Negotiation - Required Compensation In the spirit of pay transparency, we are excited to share that the starting hourly pay range for this position is $22.61 – $35.53 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you? We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more. We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best. We value your development: Our award-winning training and