Ops Sup Sr Manager Account Services

Citi is looking for a Senior Manager, Operations Support to lead a high-performing team and ensure the seamless delivery of operations support services across our commercial banking environment. In this role, you will drive operational excellence, uphold service quality standards, and play a pivotal part in shaping the processes and policies that underpin Citi's operations infrastructure. This is a senior leadership position offering significant scope to influence outcomes and contribute directly to the goals of a global financial institution.

Lead and manage a professional operations team by delegating tasks effectively, setting clear performance expectations, and maintaining appropriate staffing levels to meet business demands. Oversee the full performance management cycle for team members, including evaluations, compensation decisions, hiring, and disciplinary actions where required. Monitor team output quality and operational efficiency, identifying and addressing gaps through targeted training and development initiatives. Develop and manage departmental budgets and short-term resource plans, contributing to policy formation and continuous improvement of operational standards. Resolve complex, high-impact issues with sound judgement, drawing on deep knowledge of how operations functions integrate across the broader organization. Act as a subject matter expert for senior stakeholders, providing clear guidance on operational processes, client onboarding, and commercial liability requirements. Ensure compliance with applicable regulations and internal policies, maintaining transparency in identifying and escalating control issues while fostering a culture of accountability within the team. Required Qualifications & Skills Between 6 and 10 years of experience in the financial services industry, with a strong foundation in operations or service delivery functions. Extensive knowledge of client onboarding processes, including the end-to-end workflows and controls that govern commercial client relationships. Working knowledge of commercial liability account opening and maintenance, as well as Anti-Money Laundering requirements and related compliance frameworks. Familiarity with tools and platforms used in commercial banking operations, including Know Your Customer systems, Workforce Management platforms, and commercial liability product administration. Demonstrated ability to manage competing priorities, meet deadlines, and adapt quickly to shifting requirements in a fast-paced environment. Strong organizational and time management capabilities, with the ability to operate with a high degree of autonomy and limited direct supervision. Clear and concise written and verbal communication skills, with the ability to engage credibly with senior stakeholders and cross-functional teams. Beneficial Skills & Qualifications Background in commercial banking, with direct exposure to commercial liability products and client lifecycle management. Experience working with document management and banking operations platforms such as Systematics or similar core banking systems. Bachelor's degree or equivalent experience in a relevant field such as Business, Finance, or Operations Management.

At Citi, senior leaders are given the scope, tools, and environment to make a real impact. You will join a global organization where performance is valued, collaboration spans borders, and your leadership directly shapes team outcomes and client experiences. A hybrid working arrangement, with 3 days in the office and 2 days working remotely, providing structure alongside flexibility. Strategic leadership ownership with genuine influence over team performance, operational delivery, and departmental direction. Access to Citi's global learning and development resources, supporting your continued professional growth at a senior level. Wellbeing support and work-life balance programs designed to sustain long-term performance and