IT Manager

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Duties : Manage projects, programs, or processes; apply work methods to adapt to changing conditions consistent with Voya-prescribed methodologies and standards. Approve design, technical, or operational specifications developed by subordinates. Ensure that the final work product of subordinates meets all quality standards. Guide both the onsite and offshore team to restore services for incidents, fulfill service requests with quick turnaround. Use data analytics and reporting skills to gain data insights from Service Now and Dynatrace tools to identify repetitive issues by analyzing the data and proposing permanent solutions and enhancing end user experience. Perform as a consultant level (i4) IT sub-discipline individual contributor. Analyze business requirements for enhancements to Claims Processing, Underwriting, Reporting, Benefit Enrollment, Billing, Authentication and design technical solutions with .NET, Java, SQL and Azure Cloud expertise. Ensure implementation of secured code in production utilizing SonarQube code quality and Snyk static code analysis tools. Coordinate work across multiple work teams; develop, update, and implement contingencies for multiple teams to meet changing project or service needs. Anticipate changing resource needs and take action to meet expectations on time and within budget. Responsible for conducting periodic performance reviews for staff, including professional development plans and goals. Accountable for tactical Application Maintenance, technical and process governance for a set IT area and portfolio consisting of business applications built in technologies like Java, Microsoft .Net Framework and Salesforce. Integrate ServiceNow with automation platforms such as Power Automate and Dynatrace to streamline application monitoring and reporting processes through intelligent automation. Harness the power of AI solutions such as Microsoft Copilot and GPT 4.x to streamline the handling of production problem tickets, enabling automated processing and the generation of actionable insights. Review performance results and determine when application maintenance support levels need to be changed and additional monitoring needs to be added. Identify opportunities for new services, continuous improvement of existing ones, initiate work process and tool improvements that lead to increased workplace productivity and cost reduction. Engage in war room conference calls in case of critical production issues and provide technical guidance on issue resolution steps. 100% telecommuting position. Will consider applicants resident in the continental U.S.

Requires a Bachelor’s degree in Computer Science, Computer Engineering, Electronic Engineering or a related field,