Director, Billing Operations

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Billing Operations Overview About Mastercard We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Mastercard Revenue Operations & Enablement, part of Revenue Accounting Services in GBSC, is seeking a skilled operations leader to manage Customer & Systems Operations. The Director, Billing Operations will ensure the accuracy, timeliness, and continuous improvement of end-to-end billing operations while driving the next generation of customer and system billing operations for the organization. This role is critical to transforming how billing services are delivered—shifting from reactive support models to proactive, scalable, and technology-enabled operations that grow with Mastercard’s global business. The ideal candidate brings a proven track record of creating operational efficiencies, leading cross-functional teams, and leveraging automation and modern tooling to optimize processes at scale.

Responsibilities • Billing Operations Leadership: Oversee daily and periodic billing operations including bill run execution, customer setup, QA (pre/post billing), manual/contract billing, and critical support coverage. • Strategy & Next-Generation Billing Operations: Assist in developing and implementing the strategy for billing transactions, helping drive the evolution toward next-generation customer and system billing operations that are scalable, technology-enabled, and aligned to Mastercard’s growth strategy. • Operational Efficiency & Continuous Improvement: Lead initiatives that improve operational performance, including cycle time reduction, accuracy, and scalability. Establish KPIs and drive measurable, data-backed improvements across billing processes. • Workflow Automation & Technology Enablement: Champion workflow automation and intelligent process orchestration to reduce manual effort and increase throughput, ensuring sustainable and scalable operations. • Customer & System Operations: Oversee customer maintenance, interface management, production support, exception handling, and billing-related system operations across global teams. • Escalation & Customer Support Leadership: Serve as the highest escalation point for complex internal and external billing inquiries, including second-tier support for customer operations and internal functional teams. Ensure timely resolution and root cause remediation to prevent recurrence. • Cross-Functional Operations Alignment: Manage cross-functional interactions with business units to streamline billing operations, optimize end-to-end processes, and enable consistent, scalable solutions across the enterprise. • Controls, Compliance & Revenue Integrity: Manage and ensure adherence to controls supporting revenue recognition and collections.