Default Solutions Specialist- HiFi Collections

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At Regions, the Default Solutions Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party as well as the workout of properties affected by bankruptcy situations.

Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses Collects delinquent payments Ensures that files and paperwork are properly and accurately completed Contacts outside parties to collect or clarify documentation Performs processing and maintenance functions as relates to bankruptcy account servicing Researches and analyzes past bankruptcy loan history identifying necessary adjustments that ensure the loan is being serviced appropriately and ensures complete resolution for bankruptcy accounts Analyzes associated data and performs loan maintenance and/or corrections for bankruptcy loans in the appropriate loan servicing system(s) Ensures all cash items are applied per requirements and terms of loan documents, and that all ledgers are in balance and accurate in accordance to the bankruptcy Ensures service level agreement deadlines are met on all processes and items are processed within allotted handling times Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices May coordinate with bankruptcy agencies, courts, and other lien holders This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible.

High School Diploma or GED Preferences One (1) year of banking or related work experience Skills and Competencies Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance Ability to work in a fast-paced environment Detailed oriented Proficient in Microsoft Excel and Word Strong customer service skills Strong organization skills Strongly Preferred: Bankruptcy Servicing Experience Loan Servicing or Consumer Lending Experience Collections and Delinquency Resolution Experience Strong Analytical and Research Skills Knowledge of Banking Regulations and Compliance Requirements Ideal Backgrounds: Bankruptcy Servicing, Mortgage Servicing, Consumer Loan Operations, Default Management Please note: This position requires full-time onsite attendance for the first 90 days to ensure comprehensive training and knowledge transfer. After the initial training period, team members become eligible for a hybrid work schedule based on business needs and performance expectations. Proximity to Salt Lake City, UT required.

Type Full time Compensation