Lead Technical Program Manager

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Consumer & Community Banking Core Engineering Solutions, you will be part of a fast-growing product team responsible for driving and improving the engineer experience across the entire Consumer & Community Banking organization. You will need to leverage your deep knowledge of technical principles, practices, and theories for developing innovative solutions. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Build relationships with customers to understand challenges and develop solutions to resolve them driving satisfaction and holding a customer first mentality Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements Lead the intake and prioritization process for a portfolio of operational and technology initiatives, ensuring work is effectively evaluated, sequenced, and communicated to engineering and business stakeholders Establish and manage quality assurance processes to ensure work requests are thoroughly assessed, well-defined, and supported by clear requirements that enable efficient execution and minimize ambiguity. Provide leadership for Product Owners and Technical Partners to help them understand all the non-feature work required to run their product and deliver on commitments with a focus on operating metrics and executive reporting Develop and maintain executive-level dashboards, reports, and presentations that provide actionable insights into portfolio performance, priorities, and key business outcomes Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in technical program management or product management, leading complex technology projects and programs in a large organization Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity. Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations. Become the go-to person for your domain, assuming a highly visible role within the company as the subject matter expert presenting insights and recommendations to senior leadership Translate complex technical concepts into clear, concise communications tailored to both technical and non-technical audiences. Apply strong organizational, analytical, and data-driven decision-making skills to support operational excellence,