Business Intelligence Analyst, NCRC & RCX, LATAM CFX

The LATAM CFX team is looking for a talented, smart, and entrepreneurial Business Intelligence Analyst (BA) to help us build an exceptional Customer Fulfillment Experience (CFX) in the complex and exciting Concessions (NCRC) and Returns Experience (RCX) space to support LATAM fast-paced growth. As a Business Intelligence Analyst (BA) in this team, you will be responsible for driving and building data & analytics solutions to identify, prevent, anticipate, solve for customer pain points, network defects, abuse behaviors, policy and catalog gaps, and opportunities throughout the purchase and post-purchase journey in MX and BR. As a Business Intelligence Analyst (BA), you'll be at the heart of Amazon's data-driven culture, building programmatic and analytics solutions that power intelligent business decisions and solve opportunities about concessions, returns experience & policies, operating procedures, network and product/program's logic. Your insights will shape strategy, drive customer satisfaction, and drive business growth and profitability across one of Amazon's most critical areas. You will partner closely with MX/BR NCRC & Returns PMs, BIE Leads and Engineers, Operations Managers, and IES BIE/Applied Scientists to solve business problems and should be skilled at translating complex or ambiguous problem statements into analytic requirements. Additionally, you will act in an analytic consultative capacity and can both articulate the “so-what” of your analytic results and model potential/real outcomes of proposed solutions to senior leadership. A successful candidate will develop a strong understanding of our business and make data-driven conclusions and programmatic solutions with direct impact in Amazon's profitability. They will be comfortable with ambiguity and learning new analytical skills, while working in a fast-paced dynamic environment. Key job responsibilities Strategic Insights and Solutions You follow Amazon product development best practices and work backwards to identify gaps and defects in customers shopping journey. Spearhead business intelligence & data analytics initiatives that directly impact Amazon's profitability. You develop advanced analytical tools and models to uncover hidden business opportunities. Present compelling insights, business models, programs, workflows, policies recommendations to senior leadership, influencing key decisions. Innovate with Advanced Analytics Harness the power of Large Language Models (LLMs) and AI to generate business impact Lead data-driven discussions with Product and Operations teams to accelerate growth and solve for leakages Pioneer new methodologies in returns experience, abuse and defect analytics, setting industry standards Create intuitive and automated analytical tools that transform complex data into clear, actionable insights Continuously innovate and simplify tools and processes, maximizing impact Influence Through Communication Craft compelling narratives from data, influencing key stakeholders Develop effective metrics that shape the future of Amazon's purchase, delivery and returns experience Collaborate across teams to drive adoption of data-driven strategies About the team Joining the CFX team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment. We are looking for a leader with super-powers in analytics and getting things done (a not-that-frequent combination!).