Policy Quality and Enforcement Team Lead- Thailand

Job Summary As the Policy Quality and Enforcement Lead, you will play a critical role in driving quality excellence and operational efficiency across multiple workflows. You will be responsible for leading a high-performing quality team, aligning internal and external stakeholders on quality expectations, and proactively mitigating operational risks. The ideal candidate will leverage their strong leadership, deep understanding of content policies, and robust analytical skills to ensure stable delivery, foster team development, and uphold the highest standards of policy enforcement in a dynamic, fast-paced environment.

Responsibilities - Performance Management: Comprehensively manage the quality performance of multiple workflows, drive continuous improvement, and ensure both efficiency and quality targets are consistently met. - Stakeholder Collaboration: Lead internal and external communication to align quality expectations, manage workflow complexities, and ensure highly efficient cross-functional coordination. - Team Oversight: Oversee the daily operations of the quality team, ensuring strict adherence to overall quality goals, delivery standards, and operational priorities. - Risk Management: Proactively identify potential quality risks, evaluate their impact on workflows, and implement risk mitigation strategies to guarantee stable delivery. - Operations & Development: Drive team capability building and operations management, including talent development, shift scheduling, and continuous process optimization.