Business Operations Analyst Senior | Large Customer Projects

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.   Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.   Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.   Summary

The Business Operations Analyst Senior is responsible for coordinating, supporting, and maintaining APS Operations business unit systems and processes to ensure efficient, secure, and effective day-to-day operations. This role supports the planning, analysis, communication, and implementation of operational initiatives, projects, and business practices that improve organizational performance and process efficiency. The Business Operations Analyst Senior serves as a subject matter expert in process analysis, data analytics, reporting, and system optimization, including identifying potential security risks, supporting regulatory compliance, and ensuring data integrity and consistency across business operations. This position partners with cross-functional teams to identify improvement opportunities, implement technology-enabled solutions, document business processes and requirements, and measure operational outcomes. Responsibilities include leading or contributing to cross-departmental process and system improvement projects of moderate to complex scope, developing standardized reports and statistical summaries, and supporting organizational effectiveness through innovative operational solutions. The role also provides guidance and support to less tenured personnel and requires a strong understanding of business operations, systems, and industry best practices. Minimum Requirements

BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business, information technology or a related area. An additional five (5) years of progressively responsible experience where strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools is obtained.

Preffered Qualifications

Previous experience with the systems specific to the business area may also be required. Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems. Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions. Demonstrated project/team experience and ability to prioritize work. Ability to review data, see relationships and patterns, as well as possess strong analytical, communication, interpersonal and organizational skills. Experience in managing projects and identifying and resolving issues. Expertise in PC applications including advanced skill level in Microsoft Excel, Access, and Word. Requires proficient knowledge of emerging practices and technologies used within the business area. Knowledge of applicable federal and state laws, regulations, and standards impacting business areas. Demonstrated communication skills, both verbal and written. Major Accountabilities

1) Participates or leads projects to formulate and define business needs, system scope modifications, and