Travel & Expenses with French (1 year contract)

Travel & Expenses with French (1 year contract) Michelin is hiring! - - - - - - - - - - - - Summary: Respond to requests from employees and internal/external partners within defined quality standards and service level deadlines. Support employees and internal/external partners in the use of CBS/P information systems (Employee Portal, Chatbot, SAP Concur, etc.), in accordance with established procedures. Identify opportunities to improve and optimize existing processes and associated tools, and communicate recommendations to internal stakeholders (Business Support or Business Specialist), while contributing to continuous improvement initiatives. Analyze the quality of chatbot responses and implement necessary updates, including adding new questions, updating answers, defining keywords, and testing the relevance of content with users. Participate in the deployment of the Travel & Expense (T&E) chatbot across Europe by sharing best practices from France, proposing standard questions, and contributing to an efficient chatbot maintenance model. What will you bring to the team? 1+ year of experience in a back-office, administrative, or support role is a plus. French proficiency (B2+), with a good command of English. University degree. Good knowledge of Microsoft Excel. Strong communication skills and the ability to work with different stakeholders. High attention to detail and accuracy. Quick learner, able to adapt to new tools and processes. Team-oriented and customer-focused mindset. What will you do? Provide user support for SAP Concur and Travel & Expense processes, including: Assistance with creating expense reports. Assistance with travel bookings. Support with Hertz Gold account creation. Delegation. Employee account reactivation and profile updates. Michelin and external account reactivation. Support on travel policy-related questions. Investigation and explanation of expense-related queries. Research information on specific files for pro expenses. Support for various SAP Concur tool-related questions. Search for CWT files. Invoice research, claims management, and issue resolution with the tool or external providers (Hertz, CWT, etc.). Additional responsibilities: Work with Level 2 support teams to resolve technical issues. Work with the Travel Manager for intranet and chatbot content updates. Update and analyze chatbot content and performance. Investigate and follow up on requests received from the control team. Provide guidance on bank account (RIB) updates and Citi card issues. Perform CWT back-office activities, including invoice request processing. Monitor activities and performance through weekly and monthly KPIs. In Michelin we offer: Hybrid way of working; A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc. Private medical subscription; Life insurance; Lunch vouchers and discounts; Deduction of vacation costs. How we recruit: Once you submit your application, one of our recruiters reviews it. If your profile fits our role: We have a phone call to get to know each other; We hold assessments to see your language skills and competencies; We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager. Pass all stages with flying colors, and we’ll send you our offer. LET’S INSPIRE MOTION FOR LIFE Where do success and ideas come from? We strongly believe they come from collective intelligence. Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries. What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things.