Clinical Administrative Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Making phone calls to schedule and reschedule patients. Verifies patient demographic and insurance information. Prepares patient chart for visit with practitioners. Performs general clerical duties. Meets the communication needs of the patient/family, practice providers and practice staff. Participates in performance improvement activities. Responsible for supporting providers and other team members in loading documents into Epic EMR. Responsible for daily office tasks. Schedule : FT, 40 hours. Monday - Friday, 8am - 5pm CST or 9am - 6pm EST Location: This is a remote role; candidates must reside in Kansas, Missouri, Indiana or Ohio. You'll enjoy the flexibility to telecommute* if you reside in Kansas, Missouri, Indiana or Ohio as you take on some tough challenges.

Respond to patient questions in person or over the phone Greet patients and build rapport to provide a positive patient experience Input/update patient demographic data into computer system Make patient follow up calls to identify/close gaps in care Ensure provider templates/procedures are built correctly to schedule appointments in appropriate time slots Appointment reminder calls and reschedules Ask patient questions to verify patient data or needs for scheduling Coordinate/confirm scheduling of doctor visits/services with patients Make calls to doctor's office on patient's behalf to schedule, check progress, and facilitate the care process Ask patients for and/or assist patients with completing required paperwork (e.g., health history, insurance documentation, etc.) Connect patients with outside resources (e.g., community resources, social services) to promote self-care Work directly with patients to identify specific needs and/or request adjustments to plan of care Manage/respond constructively to challenging patient interactions (e.g., address lack of understanding, socioeconomic challenges, frustrated patients, language barriers) Explain and talk to patients or caregivers about sensitive health care decisions Explain and ensure understanding of details related to patient care (e.g. outside referrals, medications, etc.) Explain medical benefits/coverage specifics (e.g., procedures/amounts covered, denials of coverage, appeal rights) Access insurance plan systems to verify insurance eligibility/benefits for patients and seek additional information as necessary Update/upload patient care data (e.g., care plan data, inpatient data, patient program data) in computer systems Enter/process patient referral data (e.g., medical services, radiology, durable medical equipment) Verify referral approval prior to scheduling appointments Manage patient referral process (e.g., review for duplicates, ensure referral is sent to appropriate provider, follow-up with requesting provider to recommend changes) Ensures patient scheduling/follow up activities are completed according to federal, state, or organizational guidelines (e.g., referral guidelines, follow up notifications, PCP follow up) Draft/provide written communications to patients (e.g., standard letters, welcome letters, educational materials) in compliance with company and health plan guidelines Make calls to doctor's office on patient's behalf to schedule, check progress, and facilitate the care process Identify resources available to support patient care (e.g., housing, social services, meals) Maintain