Sr. Tech Infra Program Manager, Non-Standard Infrastructure Delivery (NSID)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS Non-Standard Infrastructure Global Delivery Team builds and scales infrastructure for AWS programs that don't fit neatly into traditional data center models. Our projects are tailored to the specific needs of internal and external customers — from satellite ground stations that downlink data from orbit, to specialized labs where engineers develop custom silicon and push the boundaries of quantum computing, to purpose-built environments with precision environmental controls for archival storage systems, to infrastructure that extends the AWS network to the furthest edge of its global footprint. Each program brings its own constraints, its own technical requirements, and often its own first-of-kind design challenges. What makes this team unique is the degree of ambiguity we operate in. Many of our projects begin as loosely defined requests from internal customer teams who know what they need to accomplish but not necessarily what infrastructure it takes to get there. A significant part of this role is working upstream with those customers to develop initial requirements, define technical scope, build demand forecasts, and refine scaling models — often for infrastructure types where no established playbook exists. The solutions we deliver are boutique by nature: custom-designed to meet specific programmatic needs, site constraints, and operational models that vary from project to project. The scope is broad, the problems are novel, and the pace of growth means we are constantly onboarding new infrastructure types and scaling models. If you thrive in ambiguity, enjoy the challenge of translating vague asks into engineered solutions, and want to shape how AWS builds and scales its infrastructure globally — this role is for you. We have an immediate opening for a Technical Infrastructure Program Manager III to drive capacity delivery across multiple non-standard infrastructure programs worldwide. You will lead cross-functional teams through the full lifecycle of infrastructure delivery — from upstream requirements definition and demand forecasting through design development, procurement, construction, commissioning, and deployment. You will develop and implement scalable mechanisms for tracking program health, drive data-driven decisions influencing significant capital investments, and work with stakeholders across AWS to solve constraints, remove blockers, and accelerate delivery. Your work will span: - Requirements development — Working with internal customer teams to translate ambiguous needs into defined technical requirements, scope documents, and infrastructure specifications for novel deployment types - Stakeholder management and influence — Navigating complex, matrixed organizational structures and influencing without authority to align diverse teams, secure resources, drive decisions, and maintain momentum across programs where no single team owns the end-to-end outcome - Demand forecasting and capacity planning —