Communications Manager - CX Organization (Remote)

The application window is expected to close on: 09/05/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received .

Overview As the Communications Manager for the Cisco CX Organization, you will drive integrated executive communications that advance business priorities. You will serve as a strategic partner, crafting compelling narratives and managing multi-channel campaigns that resonate with diverse internal and external audiences. The ideal candidate is an expert storyteller with a data-driven mindset, capable of translating complex technical concepts into impactful content across emerging digital platforms.

Support the execution of critical communications plans for the CX team Develop, manage, and deliver communications collaboratively with stakeholders and subject matter experts, including talking points, presentations, organizational announcements, social media, and digital content Manage the CX Communications Editorial Calendar Support and partner on the planning and execution of audience growth campaigns across video, social media, newsletters, paid channels, and other emerging platforms Conduct market research and monitor industry trends to identify opportunities to drive influence and impact across internal and external communications Leverage strong writing and storytelling skills to support executive content for multiple platforms, including bylines, social media and event presentations Identify key audiences and determine the most effective communication channels. Ensure clear tracking and measurement processes for all executive communications programs and activities Prepare and managing messaging documents and briefing materials while maintaining highest levels of information integrity and accuracy Build and maintain comprehensive project plans, timelines, milestones, and delivery trackers Help manage marketing calendars, campaign assets, and project timelines. Content creation and management / execution of ad hoc requests as needed Qualifications: 7+ years of experience in a communications role, ideally within technology or a B2B environment Bachelor’s degree in Communications, Marketing, Business, or related field; or equivalent work experience. Self-starter with proven ability to manage multiple, competing priorities Exceptional writer, editor and storyteller with ability to develop a compelling narrative and messages Strong analytical skills and comfort working with performance data and reporting tools Experience working in a fast-paced environment, supporting multiple strategic priorities simultaneously Interest and passion in podcasts / vodcasts, storytelling, and digital media Experience in integrated communications, preferably within a technology organization or agency High degree of AI fluency and able to use technology to reimagine processes and drive positive outcomes Strategic, analytical and strong communication skills, as well as being able to relay technical information/data/results Exceptional organizational skills, attention to detail and ability to manage multiple high-priority workstreams simultaneously Proactive, anticipatory mindset with strong judgment and discretion Track record of consistently driving effectiveness by setting objectives and modeling accountability Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are