Software Engineer III- ServiceNow

Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering the latest software solutions and support services that power billions of transactions for millions of users worldwide. Our focus on quality at scale drives us to create technology that supports Entain's mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together.

As our Software Development Engineer III (SDE III), you will contribute to designing, building, and scaling enterprise applications that power critical operations across Entain. Working within the Enterprise Applications team, you will contribute to the development of high-quality, secure, and scalable solutions while driving engineering excellence and progress. Reporting to the Tech Lead within the Enterprise Applications team, you will be part of an accomplished engineering group focused on delivering reliable and scalable applications that support Entain's global operations. Are you ready to launch a winning career? What will you do: you will Design enterprise-grade applications and having proficiency in Object-oriented Programing Language (Java, . Net and JavaScript) with a focus on the ServiceNow platform Build scalable back-end services to support integrations, data processing, and automation workflows that connect ServiceNow with other enterprise systems. Build integration solutions connecting ServiceNow with HR platforms, Identity, and Infrastructure platforms using REST/SOAP APIs, Integration Hub, MID Server Use AI and machine learning capabilities to lead intelligent automation within ServiceNow, including predictive intelligence, virtual agents, and AI-assisted workflows. Develop automation frameworks that reduce manual effort, improve accuracy, and accelerate service delivery across the enterprise. Develop and configure ServiceNow applications including server-side scripting, client-side development (Service Portal), and platform administration. Manage CI/CD pipelines for custom applications and ServiceNow deployments, ensuring the smooth promotion across dev/test/prod environments. Collaborate with teams (IT, Product, HR, and Infrastructure) to understand our needs and translate them into technical solutions. Maintain technical documentation including solution designs, architecture diagrams, integration specifications, and API contracts. Troubleshoot and resolve complex technical issues across ServiceNow platform, performing root cause analysis and implementing permanent fixes. Stay current with latest AI/ML technologies and evaluate their applicability to enterprise automation and ServiceNow platform enhancements.

Essential: 5+ years of experience with proficiency in any programing language. Hands-on experience with the ServiceNow platform, including application development, scripting (JavaScript/GlideScript), and platform architecture. Experience building integrations between enterprise systems using REST/SOAP APIs, Integration Hub Experience applying AI/ML capabilities for automation, including ServiceNow Predictive Intelligence or similar AI-driven tools. Familiarity with CI/CD tools and practices (Jenkins, Git, ServiceNow, source control integration, automated deployments). Experience with web technologies (HTML, CSS, AngularJS) and ServiceNow Service Portal. Debug complex issues across distributed systems. Experience communicating updates and resolutions to customers and other partners and Experience making any architectural tradeoffs required to provide software solutions simultaneously Experience with ServiceNow HRSD module (HR Service Delivery) including case management, lifecycle events, and employee center.