Partner Success Manager

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable advantage, driving growth that outpaces the market. As a Partner Success Manager (PSM) in FastTrack, you will help accelerate customer outcomes by enabling, guiding, and scaling partner-led delivery across Microsoft cloud solutions. You will work closely with partners, customers, field teams, engineering, and FastTrack stakeholders to ensure partners are equipped to deliver high-quality onboarding, deployment, adoption, and value-realization experiences. Partner Success Managers serve as trusted advisors and operational connectors, helping partners remove delivery blockers, improve execution quality, and drive consistent customer success at scale.  This role is for individuals who thrive in ambiguity, build relationships, operate across diverse stakeholders, and can connect partner execution to customer business outcomes. Success requires customer obsession, partner empathy, program management skills, technical curiosity, and the ability to influence across organizations without direct authority. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

What You’ll Do  Accelerate customer adoption of Microsoft solutions by enabling partner-led delivery motions across FastTrack programs.  Partner with customers, field teams, partners, engineering, and delivery stakeholders to drive successful onboarding, deployment, adoption, and consumption outcomes.  Serve as the primary partner success lead, coordinating cross-functional efforts that improve delivery quality, reduce friction, and help customers realize value faster.  Support partner readiness across Microsoft technologies, including Microsoft 365, Copilot, Security, Endpoint Management, Windows 365, Teams, Identity, and future AI-driven solutions.  Identify partner delivery blockers, operational gaps, and customer risks, then work across teams to remove barriers and improve execution.  Drive consistent partner engagement motions that improve customer readiness, delivery predictability, and overall partner performance.  Leverage data, insights, automation, and AI to monitor delivery health, identify trends, and improve scale, efficiency, and customer outcomes.  Capture partner and customer feedback that helps shape FastTrack programs, partner enablement, delivery playbooks, and Microsoft product experiences.  Contribute to repeatable practices, scalable guidance, partner enablement assets, and operational improvements that accelerate customer success globally.  What Success Looks Like  Our FY27 strategy centers on helping customers move from deployment to meaningful business value through scalable, partner-enabled delivery. Partner Success Managers play a critical role in delivering that vision by ensuring partners are ready, aligned, and accountable for helping customers adopt Microsoft AI, Copilot, Security, Endpoint, and productivity platforms at scale.  Successful candidates:  Demonstrate agility and can quickly develop expertise across emerging technologies, partner motions, and customer scenarios.  Balance program management discipline with