FS Technology Consulting - Business Analyst -Channels and Mobile - Senior Consultant - Dublin

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Business Analyst – Financial Services Consulting – Channels and Mobile – Senior Consultant - Dublin   General Information Location:  Dublin Available for VISA Sponsorship: Yes Business Area:  Platforms Contract Type:  Full Time - Permanent   EY is the only major professional services firm with an integrated Financial Services practice across Europe, the Middle East, India and Africa (EMEIA). We connect our Asset Management, Banking and Capital Markets and Insurance clients to 6,500 talented people from 12 countries and 35,000 Financial Services colleagues around the world.    In EY FS Ireland, we are expanding our Consulting practice and building our Technology Consulting team as a key component of our NextWave Strategy. NextWave is EY’s global strategy and ambition to deliver long-term value to clients, people and society. It is inspired by the way innovations spread through society. We are actively recruiting high achieving individuals with customer and digital platforms experience with an expertise on channel & mobile technology-enabled transformation projects/programmes within Financial Services.   When you join EY FS Ireland, you will be working with the best people on the most complex financial service issues, helping to shape the future of financial services. By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world.      Your Key Responsibilities We are seeking a highly skilled and experienced Business Analyst with an expertise in Channels and mobile technology and a strong background in CRM (Customer Relationship Management) solutions. The ideal candidate will be adept at understanding business needs, defining requirements, and analysing complex processes to implement effective channel strategies and solutions that enhance customer engagement and drive business growth.

Conduct thorough analysis of existing processes and systems, identifying areas for improvement and integration with customer and digital channel solutions. Collaborate with cross-functional teams to identify and prioritize business requirements for channel strategies, including sales, marketing, and customer service. Develop and prioritise detailed EPICs, user stories, and functional specifications to guide the development and implementation of channel solutions. Serve as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and objectives. Support the design and implementation of channel solutions using CRM platforms, ensuring alignment with business goals and compliance with industry best practices. Facilitate user acceptance testing (UAT) and provide support during the rollout of new features and enhancements. Provide training and documentation to end-users to ensure successful adoption of new channel solutions and processes. Have experience in using collaboration tools like confluence and JIRA Manage and prioritize the backlog of channel / mobile enhancements and work closely with the project management team to ensure timely delivery of solutions.

Skills and Attributes for Success   To qualify for the role, you must have:

Bachelor’s degree in business administration, Information Systems, Computer Science, or a related field. Minimum of 5 years of experience with a blue-chip consulting firm as a Business Analyst with a focus on channel strategies and solutions. Proficiency in customer and digital platforms like Salesforce and Microsoft platforms, including