Sr. Associate, Tech Support Engineer

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title:  Senior Associate, Technical Support Engineering

Job Code: 40129

Job Location: Nashville, TN

Job Schedule: 9/80 Every other Friday off!

Role is contingent upon program award

The role of Technical Support Engineering is to assist cross-functional teams with the sustainment of multiple integration lab configurations. We are looking for a technically-sound individual interested in working with mission system solutions that have direct impact to national security programs.  The Technical Support Engineering Associate is an entry-level professional with primarily theoretical knowledge, working under general direction and guidance within standard processes for non-routine tasks.

• Interfaces with external IT consultants and contractors relative to troubleshooting technically complex processes and projects

• Receives multi-tier support calls and enters trouble tickets into database

• Provides remote support for off-site customers

• Attends program team meetings to form an understanding of SIL (Software Integration Lab) needs

• Engineers SIL solutions based on Software requirements

• Fabricates any and all wiring required to install hardware components

• Checks the event logs for servers, firewalls and alerts

• Provides complex PC hardware/software setup, support and repair

• Installs desktop OS and application patches

• Advanced LAN troubleshooting, and infrastructure support (wiring, soldering, troubleshooting and connectivity)

• Analyzes customer organizational needs and contributes to the resolution of a wide range of computer problems

• Participates as a multidisciplinary production team member

• Designs, implements, maintains, and improves electrical instruments, equipment, facilit… [truncated]