Facility Executive Soft

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Title: Facilities Executive Soft Business unit: Integrated Facilities Management Reporting to: Assistant Facilities Manager Key stakeholders: Account Management team, RES team of CLIENT and other stakeholders Direct reports: Nil (vendor staff to be managed) Duties & responsibilities: What this job involves – OVERALL ROLE Facility Operations ·         Manage all outsourced soft services and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all cleaning functions i.e., Facilities Management, reception, pest control, housekeeping, mailroom, furniture-fixture maintenance, plantation management and other required client services along with technical services.   Develop and implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Ensure an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by CLIENT. Routinely inspect all contracted services to ensure performance measures are being maintained according to their defined SLAs and scorecards. Plan, organize and arrange internal events for any processes or business. Actively coordinate with landlord on daily closure of snags and focus on continuous enhancement of service deliveries related to building activities. Monitor and prepare reports on scrap disposal and waste management. Ensure continuous supply of office stationery and consumables to maintain business continuity with defined inventory on site. Capture cost and tracking methods for all consumables and other supplies. Achieve client satisfaction to client expectations.   Staff Management ·       Manage and assist with the personal development of all direct reports. ·       Actively seek to train subordinates in all aspects of the non-technical services. ·       Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction. Reporting Assist in compilation of all required MIS related to Soft services. ·       Contribute to the monthly management report and quarterly business review to CLIENT and other reports as required. ·       Support the Manager, Facilities on process implementation, standardization and benchmarking and achieving short- and long-term operational cost saving initiatives.   Vendor Management Soft service-related vendor grooming and real time monitoring of services and periodic reviews. ·       Manage service contracts including inspections and quality management of service delivery. ·       Management of contract resource to achieve service level agreements to key performance indicators at an optimum cost for CLIENT. ·       Ownership of completing the purchase process undertaken by self or peers ·       Ensure timely payments to vendors. ·       Follow a structured vendor management program as per CLIENT specifications which includes monthly meetings with vendors with a proper agenda and carrying out relationship health checks.   MAJOR RESPONSIBILITIES ·       Will be responsible for overall delivery of the Soft services. ·       Achievement of contracted service levels and performance indicators. ·       Achievement of contracted customer satisfaction expectations. ·