HR Service Delivery Associate

{ "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressCountry" : "India", "addressLocality" : "Mumbai, MDC2C" } }, "hiringOrganization" : { "name" : "8102 ASOL-Mumbai STPI Company", "@type" : "Organization", "sameAs" : "" }, "identifier" : { "name" : "HR Service Delivery Associate", "@type" : "PropertyValue", "value" : "AIOC-S01656159" }, "datePosted" : "2026-07-21", "employmentType" : "FULL_TIME", "title" : "HR Service Delivery Associate", "description" : "Skill required: Workforce Data Admin - HR Service Delivery Designation: HR Service Delivery Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. Process and strategy of providing and managing human resources services and information to employees within an organization. This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions What are we looking for? \"• Relevant years of experience into business experience in workforce data administration activities ( Job changes, exits, leave of absence etc) • Knowledge of MS Office and Excel skills would be a plus Experience supporting Australian clients, with specific exposure to the airline sector Knowledge of SuccessFactors EC module\" •Any Graduate •\"Must be open to Australian shift timings: (9 am to 5 pm) Australian time\" \"• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. • Resilient and able to work under pressure • Organization & prioritisation skills to deliver as per deadlines • Attention to detail & quality driven – in communications and all system transactions • Demonstrate high levels of confidentiality • Team Work & collaboration • Multi-cultural awareness • Flexibile to work in Shifts\" Roles and Responsibilities: •\"Key Responsibilities • Read, understand and analyze client processes as per the business rules. • Execute the process accurately and timely as a hands-on processor. • Escalate issues and seek advice when faced with complex issues/problems. • Participate in client conference calls and prepare ‘minutes of meeting’. • Ensure LWI’s are followed and updated regularly and train the team members on process updates. • Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. • Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. • Update process metrics on daily basis and maintain MIS. • Always demonstrate the highest level of customer service. • Pay close attention to detail and follow through to resolve any outstanding issues. • Goes beyond immediate requests