Salesforce Solution Architect - Service Cloud

Your role at Dynatrace

Dynatrace is seeking an experienced Salesforce Solution Architect to lead the design and delivery of scalable, business-focused Salesforce solutions. his role combines deep Salesforce expertise with solution architecture, stakeholder engagement, and delivery leadership. The ideal candidate will partner closely with business and technology teams to define strategic roadmaps, drive platform enhancements, and guide scrum teams through successful design, implementation, and support initiatives.  If you have strong Salesforce Service Cloud experience, a passion for solution design, and a proven track record leading cross-functional teams and enterprise-scale initiatives, we'd like to hear from you.

Serve as the Solution Architect for Salesforce Service Cloud, Experience Cloud, and Certinia (formerly FinancialForce PSA), providing strategic leadership and end-to-end solution design.   Partner with business stakeholders, product owners, and technical teams to translate business objectives into scalable, secure, and maintainable Salesforce solutions.   Lead architecture and solution design for new initiatives, platform enhancements, integrations, data strategies, AI-enabled capabilities, and process improvement initiatives.   Develop and maintain architecture artifacts, including solution designs, data models, process flows, integration specifications, technical roadmaps, and operational documentation.   Collaborate with Enterprise Architecture teams to ensure Salesforce solutions align with enterprise integration, data, AI, security, and technology standards.   Define and govern integration architectures between Salesforce and external applications using industry-standard APIs, middleware, and integration patterns.   Provide technical leadership and mentorship to development teams, driving best practices across solution design, configuration, development, testing, deployment, and support.   Lead Agile delivery teams through estimation, implementation, release planning, and production support while balancing business priorities, technical debt, and operational stability.   Establish architecture standards, governance processes, and long-term platform strategy to ensure scalable and sustainable solutions.   Review solution designs, configurations, code, and deployment approaches to ensure compliance with security requirements, architectural standards, and Salesforce best practices.   Facilitate stakeholder reviews, solution walk-throughs, demonstrations, and executive-level discussions to drive alignment and informed decision-making.   Lead product knowledge transfer, documentation, and operational readiness activities to ensure successful transition of new capabilities to Production Support teams and enable long-term supportability.   Provide architectural oversight for production issue resolution, root cause analysis, and continuous improvement initiatives to improve platform reliability and operational efficiency.  What will help you succeed

8+ years of experience designing, implementing, and supporting Salesforce solutions.  5+ years of Salesforce Service Cloud experience.  3+ years of experience in a Solution Architect, Technical Lead, Lead Developer, or similar leadership role.  Proven experience leading enterprise Salesforce implementations and cross-functional delivery teams.  Experience leading Agile scrum teams across design, development, testing, deployment, and support.  Strong expertise in Salesforce Service Cloud, including Case Management, Service Console, Knowledge Management, Entitlements, Omni-Channel, and Digital Engagement.  Deep understanding of Salesforce architecture, security, data model design, and platform best practices.  Experience designing and governing Salesforce integrations with enterprise applications and third-party platforms.  Strong stakeholder management, communication, and presentation