Technical Support Engineer, Enterprise Solutions - REMOTE

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems , one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.  You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible. The Technical Support Engineer, Enterprise Solutions  for Leica Biosystems is responsible for supporting Leica sales goals for the Leica Aperio portfolio and Enterprise Solutions projects.  By working closely with customers to install, configure, test and support the Leica product portfolio. This position reports to Senior Global Manager, Enterprise Solutions and is part of the Enterprise Solutions team located in North America. It is a fully REMOTE position located anywhere in the U.S., but covering global regions. In this role, you will have the opportunity to: Complete the software installations for our Digital Pathology Solutions by providing technical guidance during the complex pre-sales process and provide technical and commercial solutions to help achieve the assigned sales goals and business objectives. Provide escalated technical support to internal teams and external clients including installation support, maintenance and repair on hardware and software. Diagnose and resolve complex hardware, software, or connectivity issues. Work closely with various multi-functional teams throughout organization to influence product Implementation, Integration and improve solutions including the BU R&D teams and product management. Respond to security related events and assist in remediation efforts of cyber security incidents (system and/or network breaches, malware attacks) Lead the resolution of complex and challenging technical issues and projects requiring in-depth evaluation across multiple areas of Application, Integration and delivering solutions that require creativity, innovation, advanced analytical thinking, this includes responding to security related events and assist in remediation efforts of cyber security incidents (system and/or network breaches, malware attacks) The essential requirements of the job include: Bachelors degree in Management Information Systems (MIS), Engineering or Computer Science or equivalent experience. Demonstrated understanding of IHC, Histology, Pathology marketplace or a related discipline. Proven knowledge & experience of the diagnosis, repair and maintenance of digital pathology instruments and software. Proven ability to discuss required network, system resources and security requirements with customer IT managers Working knowledge on installing and upgrading clients / servers in addition to installing additional peripherals such as network interfaces, firewalls, barcode readers, printers etc. Travel Requirements: