Product Manager - Technical (Salesforce Admin)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Manager - Technical (Salesforce Admin) Mastercard | Employee Digital Experience (EDE) Role Overview Mastercard’s EDE Salesforce team is seeking a Senior Salesforce Administrator to lead and deliver strategic initiatives on the Salesforce Sales Cloud platform. This role requires a highly skilled professional with strong administration and consulting expertise, capable of driving complex programs across cross-functional stakeholders. The ideal candidate will play a critical role in solution design, delivery execution, and stakeholder alignment, while supporting ongoing M&A integration efforts across Mastercard’s Salesforce ecosystem. This position blends hands-on platform expertise, strategic thinking, and delivery leadership. ________________________________________ Key Responsibilities • Partner with business stakeholders to capture requirements and translate them into scalable Salesforce solutions within an Agile/SAFe framework • Act as a bridge between business, technical, and QA teams to ensure alignment on requirements, dependencies, and delivery outcomes • Drive end-to-end delivery of initiatives, proactively managing timelines, dependencies, and cross-team coordination • Lead design discussions and contribute to architecture decisions and solution design on the Salesforce Lightning platform • Support Scrum teams in adhering to Agile best practices, including all ceremonies and delivery standards • Develop and maintain key documentation such as user stories, functional specs, and design artifacts • Track and report progress to stakeholders, ensuring transparency and timely issue resolution • Build and maintain strong relationships with business partners and internal teams • Provide ongoing recommendations and strategic insights aligned to the product roadmap • Present demos, prototypes, and solution walkthroughs to business stakeholders • Influence stakeholders through data-driven insights and thoughtful decision-making • Lead acquisition integration programs and other high-impact initiatives involving significant system transformation • Support Salesforce platform expansion across newly integrated entities • Bring best practices for M&A system integration and data migration • Manage multiple initiatives and stakeholder engagements simultaneously in a fast-paced environment • Drive consistent delivery of high-quality, scalable solutions • Collaborate with cross-functional teams across geographies to define and implement best-fit designs • Ensure successful outcomes for business use cases while identifying opportunities for continuous improvement • Provide clear status updates to business and technology leadership Required Qualifications Salesforce Expertise • Salesforce Administrator and Sales Cloud Consultant certifications (required) • Slack admin experience is a plus • Proven ability to design and deliver solutions leveraging Salesforce platform capabilities • Experience in managing CPQ/RCA is a plus. • Experience building or supporting AI-driven or agentic solutions • Strong understanding of system integrations, ETL processes, and BI tools • Hands-on experience with data management (data loads, mapping templates, Excel models) • Exposure to Salesforce Mobile capabilities • Demonstrated success leading complex, multi-stream projects across global teams • Strong analytical, problem-solving, and communication skills