Asset Protection Detective, Old Orchard - Full Time

Be Part of an Amazing Story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As an Asset Protection Detective, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. Using surveillance, investigative tools, and strong partnerships with store teams and law enforcement, you will identify and respond to theft, recover merchandise, and help protect our customers, colleagues, and business. Why This Role Matters Asset Protection Detectives play an important role in reducing loss while maintaining a safe and welcoming store environment. Through training, observation, investigation, and de-escalation, this role helps protect company assets, support colleagues, and ensure customers can shop with confidence. How Our Asset Protection Colleagues Spend Their Day…

Our colleagues begin each day energized and ready to make an impact . They greet teammates with a warm hello. Before they get started, they review updates and department information so they're fully informed and ready to engage with confidence. We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. And we know that excellence is a journey - we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

What To Expect

Use surveillance techniques, investigative tools, and reporting systems to help identify theft, dishonest activity, and shortage trends. Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets. Apply de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues. Prepare clear documentation, statements, and evidence to support investigations, audits, and legal proceedings. Support team readiness by training colleagues on protocols that help protect company assets.

How You’ll Make an Impact

Help protect customers, colleagues, and company assets by identifying, investigating, and responding to theft and dishonest activity. Use surveillance techniques to support the apprehension of shoplifters and dishonest employees, while following company policies and legal requirements. Recover stolen merchandise and provide statements, evidence, and documentation to support investigations. Prepare timely and accurate reports related to theft incidents, investigations, audits, and assigned activities. Build strong partnerships with store colleagues, Asset Protection leaders, and law enforcement to support investigations and shortage reduction. Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation. Testify in court for criminal and civil cases, as needed. Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed. Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Skills That Matter Must Have

Ability to observe, identify, and respond to suspicious activity in a retail environment. Strong communication skills with the ability to partner effectively with customers, colleagues, leaders, and law enforcement. Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment. Ability to