Linux Engineer

Linux Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. What You’ll Do: Key Responsibilities:  • Resolve customer’s issues via the telephone, email or remote sessions.  • Reproducing issues in-house and responding back in a timely manner.  • Regular follow ups with customers with recommendations, updates and action plans.  • Identify and escalate issues in a timely manner to vendor according to Standard Operating  Procedures.  • Leverage internal technical expertise, including peers, mentors, knowledge base, community  forums and other internal tools, to provide the most effective solutions to customer issues.  • Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.  • Maintain quality on case documentation, SLA timeframes and operational metrics.  • Performs within the Productivity Measure of the team (scorecard)  • Incident Management: Resolve single and cross technology incidents independently. Lead the  team members to resolve complex or cross technology incidents.  • Escalation Management: Identify, manage, and lead technical escalations. Participate in formal  Escalation when required to support escalation especially during crisis.  • Problem Management: Proactively and reactively look for solutions to prevent problems from  occurring in team/technology area. Perform Trend and Root cause analysis.  • Change Management/Implementation: Independently prepare, review, implement, rollback and test  plan for change records. Perform risk and impact analysis for changes, May lead or participate in  a Change Advisory Board.  • Patch and Security Management: Apply patch and security changes per policy. Proactively monitor  the environment for patch compliance. Analyze patches for compatibility with each customer or  internal infrastructure environment.  • Configuration Management: Ensure Configuration Management Database (CMDB) entries are  complete and accurate. What You Need to Bring : Eligibility & Qualification:   • Bachelor’s degree in Engineering (or Equivalent).  • Experience:  Minimum 5 years of experience in Enterprise technical support environment  • Relevant certification on the latest track like CCNA / RHCE will be an added advantage.  • Flexible to work in 24X7 support environment Technical Skills:  • Strong Knowledge in installing, configuring, troubleshooting and Administration of all flavors of  Linux.   • Troubleshooting networking issues.   • Strong understanding of Cluster Services   • Good knowledge on SAN technologies and converged solutions   • Good knowledge on HP Servers