Sales Development Representative - London

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Hertz, Block’s Cash App and Square, Chime, ŌURA, and Notion to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

We’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team in EMEA. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our industry-leading AI platform. This isn’t high-volume, transactional prospecting. Our SDRs operate in complex, multi-threaded Enterprise and Strategic sales cycles, engaging multiple stakeholders across technical teams, operators, and executive leadership. You’ll learn how to navigate sophisticated buying groups, run thoughtful account-based outreach, and translate AI-driven capabilities into clear business outcomes. This role is ideal for someone looking to accelerate a career in sales, build deep prospecting fundamentals, and develop into a world-class seller in a fast-moving GenAI company. In this role, you will Source new sales opportunities through a combination of inbound qualification and strategic outbound prospecting Execute thoughtful, multi-threaded outreach across phone, email, and social channels Grow the top of the sales funnel through targeted account-based campaigns Research companies, map buying committees, and identify both hands-on-keyboard practitioners and executive stakeholders Partner closely with Account Executives to develop account strategies and generate high-quality Enterprise pipeline Collaborate with Marketing to align messaging and campaign strategy Stay up-to-date on product capabilities, competitive positioning, and GenAI market trends Develop critical sales skills including discovery, cold calling, objection handling, articulating business value, stakeholder mapping, prioritization, and time management You may be a good fit if you Have a high level of interest in growing your career in a customer-facing role Have strong communication skills, both verbal and written Are genuinely curious about understanding customers’ business challenges Are dedicated to tracking and improving