Process Specialist - DC

About the role The role focuses on building a strong foundation in transaction processing, accuracy, and quality, with a defined learning curve. The individual is encouraged to independently handle standard work while consistently meeting efficiency and quality expectations over time.

Key Responsibilities Review and Process Correspondence: Examine and handle electronic and scanned correspondence accurately and in a timely manner, in line with established efficiency levels and quality standards. The role requires close attention to detail and adherence to defined procedures. Learning & Productivity Focus: Progress through an expected learning curve of approximately 9 months, after which performance is measured primarily on transaction volumes processed and quality outcomes. Identify Actionable Items: Analyze routine internal and external correspondence to identify required actions. Call out queries or seek mentorship when transparency is needed. Use of Tools & Resources: Apply standard operating procedures, system help tools, technical documentation, and peer support to complete daily tasks efficiently. Issue Handling Refer exceptions or non‑standard cases to senior team members (T3/T4) as per guidelines. Compliance & Accuracy: Ensure all processing is completed in compliance with company policies, procedures, and regulatory requirements. Additional Support: Assist with routine ad‑hoc tasks and assigned activities to support team deliverables.

Qualifications Commerce Graduate, Post Graduate (please avoid BE & BTech) Wiling to work in Night Shift (6.30 pm to 3.30 am) and ready to work hybr Should be ready for overtime too, whenever there is business needs