Account Manager Client Services - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start  Caring. Connecting. Growing together. We are seeking a Healthcare Strategic Partner Relationship Manager to establish, maintain, and enhance relationships with healthcare trading partners, including providers, payers, and vendors. This role ensures smooth electronic data interchange (EDI) transactions, facilitates onboarding, and resolves technical and operational issues. The ideal candidate has expertise in healthcare EDI transactions (837, 835, 270/271), regulatory compliance (HIPAA, HITECH), and a solid ability to manage partnerships effectively. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Strategic Partnership Development: Develop and maintain solid relationships with healthcare providers, payers, and third-party vendors to facilitate seamless data exchange Develop and execute partnership strategies to maximize the value of partnerships and drive mutual success Negotiate and structure partnership agreements, ensuring alignment with organizational goals and objectives Relationship Management: Serve as the primary point of contact for all partner relationships, ensuring ongoing communication, satisfaction, and alignment of interests Regularly meet with partners to assess the health of the partnership, gather feedback, and identify areas for improvement Monitor partnership performance, track key performance indicators (KPIs), and implement actions to enhance outcomes Collaboration and Cross-Functional Alignment: Work closely with internal teams, including sales, marketing, product development, and customer service, to ensure alignment on strategic initiatives and deliverables Collaborate with business leaders to align partner strategies with the organization's overall business goals and objectives Support internal teams with partner-specific knowledge, industry insights, and market intelligence to foster effective decision-making Market Analysis and Trend Monitoring: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in healthcare to provide informed advice to partners Conduct competitive analysis to identify new opportunities for partnerships and growth within the healthcare space Problem Solving and Issue Resolution: Proactively identify and resolve issues or challenges that may arise within partner relationships, working quickly to address concerns and maintain solid, trust-based partnerships Escalate critical issues when necessary and ensure that they are resolved in a timely manner Reporting and Performance Tracking: Prepare and deliver regular reports on partnership performance, including key metrics, growth opportunities, and outcomes to senior management Ensure effective tracking of partnership milestones and deadlines, providing visibility on progress You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

5+ years of experience in healthcare management, strategic partnerships, or business development, with a proven track record of managing complex healthcare relationships Proven solid understanding of the healthcare ecosystem, including providers, payers, technology, and regulatory aspects Proven excellent communication, negotiation, and interpersonal skills Ability to think strategically and work collaboratively across