Software Development Engineer II, Operations Infrastructure Services

Join us in building infrastructure monitoring applications that power Amazon's global operations. You'll design and deliver services that process high-volume device telemetry, evaluate network linkages in real time, and provide operators with clear, actionable insights across thousands of sites worldwide. We're an agile development team within Operations Infrastructure Services (OIS), part of Amazon Robotics, assisting fulfillment centers, delivery stations, and sortation centers globally. Our monitoring product gives operators a single, reliable view of device and network health—from live infrastructure telemetry to reliance-aware alarming that points to root causes instead of overwhelming teams with duplicate alerts. You'll have the opportunity to apply modern AI technologies, from AI-assisted incident detection to generative AI tooling that accelerates how we build and operate our network. You might start by reviewing a design for integrating metrics from a new device type being onboarded across all robotics buildings worldwide, then inspect runtime metrics to tune metric collection and quality before shipping a service improvement our operators experience immediately. You'll partner with teammates on design reviews, participate in quick feedback loops, and own features end-to-end. Throughout the day, you'll balance designing scalable solutions with hands-on implementation, working across back-end services and data pipelines while assisting each other's growth and bringing your authentic perspective to the team. Key job responsibilities - Design, build, test, and operate scalable services on AWS that handle high-volume device telemetry and network topology evaluation - Own features end-to-end across back-end services and data pipelines, from conception through deployment and operation - Partner with product and operations stakeholders to grasp monitoring challenges and translate them into reliable, user-focused solutions - Apply AI/ML and generative AI techniques to improve detection quality, reduce alarm noise, and accelerate development workflows - Raise the bar on code quality, operational excellence, and customer experience through thoughtful design, thorough testing, and continuous improvement A day in the life You might start by reviewing a design for integrating metrics from a new device type being onboarded across all Robotics buildings worldwide, then inspect runtime metrics to tune metric collection and quality before shipping a service improvement our operators experience immediately. Our team values partnership, quick feedback loops, and clear ownership. Amazon offers a full range of benefits that assist you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

We're a close-knit, agile team that owns infrastructure monitoring for OIS within Amazon Robotics and ships to a worldwide operational fleet. We care deeply about the craft of software and foster each other's growth. Our vision centers on delivering reliable, intelligent monitoring that helps operators grasp their infrastructure at scale. You'll work with product and operations stakeholders to turn complex monitoring challenges into simple, elegant solutions. We're excited to welcome someone who align with our standards for well-architected software and collective problem-solving.