Principal Architect, Software Engineering — Sales Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Sales Cloud is Salesforce's flagship CRM product, the platform that helps the world's leading companies connect with their customers, close deals, and drive revenue growth. Our engineering organization is at the forefront of a fundamental shift in how enterprise software is built and experienced. We're reimagining the sales experience across every surface: headless CRM architectures, deep Slack integrations, lightweight product-led growth onboarding flows, and AI-native selling experiences powered by Agentforce. We operate as a lean, high-velocity org: small pods of product, design, and engineering working in tight, iterative cycles. We ship continuously, prototype in days, and hold ourselves to the highest standards of architectural quality and production reliability.

We are seeking a Principal Architect who is also a hands-on, high-output software engineer, a builder-architect who moves fluidly from system design to code to production. This is not a traditional enterprise architecture position. We need someone who has designed, built, deployed, and operated large-scale systems, and who can personally write the software required to make complex architectures real. You will own end-to-end architecture across a portfolio of strategic initiatives:  Headless Slack/CRM integration Salesforce Starter Suite,Salesforce's all-in-one CRM for small and growing businesses Salesforce Go,a streamlined setup and feature discovery experience that helps admins quickly configure and activate Salesforce capabilities), and Product Led Growth surfaces.  You'll define the long-range plan  and north star architecture in these areas, operating as the primary technical voice for your domain while elevating the engineering quality of the entire org.

Navigate technical and organizational complexity to drive cross-functional initiatives to completion; evaluate build vs. buy decisions and emerging platform capabilities (Agentforce, MCP, LLM APIs) with rigor and commercial awareness. Design and build large-scale distributed software platforms; writing production-quality code for core services, APIs, platform components, and reference implementations across architecture, infrastructure, security, and runtime. Design API-first, headless, and AI-native platform capabilities including secure tool invocation, model integration, context management, and agentic workflow automation. Implement and enforce security patterns for identity, authorization, API access, tenant isolation, and auditability; contribute to engineering-wide standards for API design, performance, and developer experience. Partner with other Principal Architects and senior engineers as a force multiplier: elevating technical quality through mentorship, design reviews, and thought leadership; own incident accountability for your domain. Champion AI-accelerated engineering practices: Claude-based development, MCP integrations, and agentic workflows; critically evaluate human- and AI-generated code for correctness, quality, security, and performance. Own and drive the long-range plan (LRP) and north star architecture for