Sr. Specialist, ASPAC Recruitment & Onboarding

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Human Resources Job Sub Function: HR Operations Job Category: Professional All Job Posting Locations: Suzhou, Jiangsu, China Job Description: General Information Position Title: Sr. Specialist, ASPAC Recruitment & Onboarding Supervisor Title:

Lead, ASPAC Recruitment & Onboarding Department Name / Number: GS HR Physical Location of Position: Suzhou (China) Position Summary The Sr. Specialist, ASPAC Recruitment & Onboarding is responsible for the execution of assigned task to support employees, managers, and other human resource teams in the Regional Service Center. This person performs applicable Administration activities for the region and countries which include but are not limited to new hires pre-offer/offer, post-offer, on boarding; internal job change; data quality audits and reviews; and research policy inquiries as required. This person demonstrates customer service orientation and knowledge of Human Resource processes and related systems to perform responsibilities, operating as a liaison with employees, the regional HR service center teams, and external vendors as applicable. Major Duties & Responsibilities Case Management and daily operations 50% Receive, assign, update, classify, process cases in case management application for one or more processes Identify case challenges and opportunities, and escalate to the supervisor/manager if needed Focus on processing and resolution more complex cases Update the knowledge management system with new available documents or guidelines Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation Proactively monitor the cases to be able to determine if any action is needed (time, quality) Responsibility for delivering upon agreed SLAs Ensuring policy and legal compliance Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them. Continuous improvement 20% Identify areas for improvement in daily operational processes Provide support to implement improvement initiatives Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference Focus on increasing satisfaction surveys results – employees and customer Participate in training to improve performance, process acumen and gain additional knowledge required Perform special projects and related duties as assigned Work distribution and coordination 30% Lead and participate in daily huddles and follow the instruction of the direct report regarding priorities and assignments Distribute the work to the other team members Check the quality of the work of the other team members Check timelines to be met Provide feedback to the supervisor regarding performance of team members Coordinate activities with the other GS groups leading to closing the cases Required Qualifications Required Minim um Education: Bachelor’s Degree or above (graduate of any Human Resources