Process Excellence Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Please be informed that this is not an active vacancy but part of Medtronic's ongoing effort to build a strong pipeline of talented professionals for future opportunities within our Operations Support & Process Excellence team. As these roles open regularly, we continuously review applications to identify strong matches. If your profile aligns with upcoming needs, you may be invited to join our Medtalent community and/or be contacted directly when a suitable role becomes available. Join our Medtronic Order Operations team and help redefine how medical technology reaches patients across Western Europe. In our evolving Specialized Services environment, you will drive operational excellence, improve process quality, and directly support our Mission to patients. Customer Care is evolving into a specialist organization where operational excellence, process expertise and continuous improvement come together to create greater value for patients, customers and business partners. As a Process Excellence Specialist, you are recognized as a subject matter expert within your specialist domain. You combine deep operational knowledge with analytical thinking and continuous improvement methodologies to strengthen end-to-end Offer-to-Cash processes across our Spinal and Aortic Operating Units. Working closely with Operating Units, Sales, Customer Care Shared Service Centers, Supply Chain, Finance, Logistics and Quality, you act as a trusted operational partner and subject matter expert, translating business needs into scalable operational solutions and sustainable process improvements. Through strong stakeholder partnerships, you influence operational performance, simplify complex workflows and improve process governance across multiple EMEA countries. Beyond operational excellence, you play a key role in shaping the future operating model by driving standardization, digitalization, automation, AI-enabled workflows and self-service adoption. Your expertise helps transform operational insights into sustainable solutions that strengthen customer experience, operational performance and organizational capability. If you enjoy solving complex operational challenges, influencing strategic improvements without formal authority and helping shape the future of Customer Care, this role offers an exciting opportunity to make a meaningful impact within a highly international environment. Following your full-time onboarding at our Heerlen office, this hybrid position requires office presence for 3–4 days per week, depending on your country of residence (Netherlands, Belgium or Germany). Please note that relocation support is not provided. A Day in the Life As a Process Excellence Specialist, you provide specialist expertise across assigned Offer-to-Cash process domains, ensuring operational stability, process governance and continuous improvement across multiple EMEA countries. Your day combines operational monitoring, analytical problem solving, stakeholder partnership and continuous improvement. You monitor process performance and KPI trends, investigate complex operational issues, distinguish root causes from symptoms and collaborate with cross-functional stakeholders to implement sustainable improvements. Using your expertise in SAP, operational workflows and end-to-end Order-to-Cash processes, you identify opportunities to standardize processes, reduce variation and improve operational performance. You support governance by maintaining process documentation,