Privacy and AI Operations Manager

Role Summary   The Privacy & AI Operations Manager at General Motors drives execution, governance maturity, education, metrics, and continuous improvement for GM’s enterprise-wide Privacy program. This operational leader   will   help   scale GM’s privacy and   AI   governance   capabilities through   clear workflows , measurable outcomes, stakeholder engagement, process optimization, and   organizational   awareness.   Unlike roles focused on Data Subject Requests (DSRs) and daily workflows, this position oversees the broader health of GM’s privacy program and emerging AI governance efforts. It leads reporting frameworks, training   and ed u cation , governance processes, policy management , and strategic initiatives that help GM   maintain   trust while meeting evolving regulatory, business, and   customer   expectations .     The role will help   turn privacy and AI governance into   coordinated, measurable, and scalable enterprise program s .   The successful candidate will be highly organized, analytical, and skilled at driving execution across complex, global, cross-functional teams. They will   demonstrate   a proven ability to manage competing priorities, navigate ambiguity, and build alignment among diverse stakeholders to achieve strategic business   objectives .   In addition, the ideal candidate will have experience   leveraging   artificial intelligence and emerging technologies to enhance efficiency, streamline processes, and improve decision-making. They will   possess   a strong understanding of how AI can be applied to   optimize   workflows, automate routine tasks, uncover insights from data, and enable teams to work more effectively.

1. Lead Enterprise Privacy & AI Governance Operations   Drive the   day-to-day operational management of GM’s Privacy and AI   governance   programs,   e stablish ing   sustainable   processes, operating rhythms, and oversight mechanisms     Coordinate privacy governance forums (e.g.,   Privacy   Champions Program and International Privacy   CoE ), ensuring clear agendas, crisp materials, decision tracking, and follow-through on action items   Support   risk   assessment   development   and   other   regulatory readiness activities   Monitor program effectiveness and   identify   opportunities to strengthen governance maturity   Ensure governance processes   remain   aligned to regulatory obligations, industry best practices, and evolving business needs   Support implementation and operationalization of new privacy and AI governance frameworks, controls, and initiatives   2. Lead Privacy & AI Training, Awareness & Education Programs   Own the strategic development and   execution of GM’s Privacy and AI training and awareness programs.   Develop annual training   plans   aligned to organizational needs and emerging risks.   Create role-based education programs tailored to varying audiences across the organization.   Design and deliver awareness campaigns that promote responsible data use and trustworthy AI practices.   Develop executive briefings, learning materials, awareness assets, guidance documents, and communications.   Measure training effectiveness and continuously improve educational offerings.   Partner with HR, Communications, Learning & Development, and functional stakeholders to expand program reach and impact.     3. Own Enterprise Privacy Health Metrics & Executive Reporting   Develop and   maintain   a   unified   Privacy & AI program measurement framework.   Consolidate   key   health   indicators   into   a   executive ready da shb oards and reports.   Develop reporting methodologies,   establishing KPI   definitions, performance thresholds, reporting cadences, and governance metrics.   Analyze trends, risks, gaps, and opportunities   and provide   actionable   insights   and recommendations to senior leadership.