Customer Service Representative

Finish daily on time and meet all related requirements regarding Quality Management System and EHS Management System. Work with related functions to process and manage key customer orders accurately and in a timely manner using Oracle systems, meet customer requirements via routine order cycle management and supply chain activities. Manage order tracking, delivery follow-up, and respond promptly to customer inquiries and complaints. Support OTIF (On-Time-In-Full) performance monitoring and reporting. Collaborate with the commercial team to understand customer requirements and adapt service support accordingly. Escalate critical issues or recurring service failures and participate in root cause investigations. Provide order-related data analysis upon request. Continue optimizing CSR workflow efficiency with automation tools.

Bachelor's degree in Business, Logistics, Supply Chain, or related field. 5 Yrs CSR or planning related experience related with MFG / Industrial. Experience in working with ERP systems (Oracle/SAP preferred). Excellent written and spoken communication skills in English. Exposure to data analysis and automation tool utilization. Strong interpersonal skills and ability to manage stakeholders across different functions. Detail-oriented with a proactive, problem-solving mindset. Comfortable working in a fast-paced, matrixed environment. How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

PPG: WE PROTECT AND BEAUTIFY THE WORLD ® Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.  The PPG Way 2030    We are customer champions   Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.  We act with purpose and speed   Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.     We are excellent operators   Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.    We compete to win   Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.  We are PPG proud   Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.  At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to     https://careers.ppg.com/us/en/candidate-resources .   PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or